Category Archives: volkswagen malaysia

News: VW spare parts discounts to those in their 6th year of ownership

A press release from Volkswagen Malaysia states that they will be giving their long term customers discounts on clutch replacements which should include DSG clutch replacements too. Note that DSG means a dual clutch gearbox and they require clutch changes eventually (aside from what ever complaints we may have heard over time). Even the reliable VW Golf GTI Mk5, which does not suffer much problems at all would need clutch changes eventually – Yes, very reliable as I know a chap who has one and has over 160,000km on it. Oh. The Golf Mk6 would need it too. Its dry clutch DSG system needs a little more TLC than a wet clutch DSG.


“Volkswagen customers in their 6th year of ownership will be able to enjoy savings of up to 50% for clutch replacements at any Volkswagen authorised service centres nationwide. The offer which guarantees genuine parts from as low as RM1,888 comes as a showcase of Volkswagen’s fervent commitment and continuous efforts to improve the ownership experience of existing customers.”

TECH TALK: Volkswagen engine and DSG related issues. How to try avoid them (UPDATED)

There has been a fair bit of Volkswagen related news this week and I thought I’d continue with something technical related. Over the last few months I have been driving a slew of Volkswagen cars. From the basic Volkswagen Polo 1.6 hatchback to the latest locally assembled Volkswagen Jetta 1.4TSI. All are decent cars to drive around and some, like the Polo GTI brought a smile to my face because it was simply satisfying to drive fast in a tiny car over a nice mountainside road. The latest Mk7 Golf  1.4 TSI was also remarkable in that after a few days you realise why this car has been the benchmark in family hatchbacks over the years. A tad soulless, but a feat in packaging and also overall vehicle performance. And oh, nothing broke, nor did any issues creep up as regards to them.

Anyway, the main issue why this article has come about is the fact that I hear and have listen to friends as well as others who tell me the horror stories relating to Volkswagen ownership in Malaysia. Most of this are related to engine troubles as well as the DSG transmission. But there is an exception. Now, if you have the Polo 1.6 sedan or hatchback, none of these problems should surface as the engine is not turbocharged so it is not sensitive to boost or extreme heat or load and that it runs a traditional torque convertor gearbox which is smooth and does not have two things that DSG gearboxes have that could wear out – the mechatronic gear change controller and two sets of clutches and pads.

With that lets start with the engines and known VW engine issues -

The fact that it has two forced induction turbines as well as being direct injected (which means a higher than usual engine compression ratio) should tell you that this isn’t an ordinary engine. After a long drive in a Polo GTI when you try pop the bonnet you will find an extremely hot engine which engine bay heat reminds me of a friend’s Lancer Evolution.

The one in the Jetta 1.4TSI is the same as the one in the Polo albeit in a lighter state of tune. This means that it runs less hot that the Polo. Slightly less so.

Having such a technologically advanced engine (even though it is from the factory) means that one should treat it with more respect than that of a normal engined car. I would suggest owners to maintain the Polo GTI  as well as the Jetta 1.4TSI religiously and not miss any service intervals. In fact if VW says 15,000km, do it even lesser if possible. There is a 1,500km tollerance for bringing the car in for service – use it at 13,500km INSTEAD of going over the 15,000km mark.

In fact, if you own ANY direct injected Volkswagen and like to drive silly fast all of the time – 1.2TSI, 1.4TSI, 1.8TSI, 2.0GTI or whatever I have not mentioned herein send it in 1,500km earlier or if the car is out of warranty, send it in every 10,000km so that the engine oil does not degrade from the heat. Even expensive engine oil will not cure all heat releated issues like pistons melting and what not. Most of you aren’t aware that those who used to play with tuned Mitsus or high compression Honda VTECs had experienced engine meltdowns before from the heat (and turbo) releated issues so these turbocharged, high compression-ed, direct injected engines are no different from tuned engines that my friends and I used to dabble in years and years ago.

Do make sure that the service centre provides VW504 grade engine oil (which is VW’s long life oil rating) for this and do not skimp on the quality of oil.

Update:  Do also wait before you turn off the ignition. Let the oil and the water circulate around a bit after a spirited drive. It lets the fluids cool down as if you turn the ignition off the water and oil stops circulating and heat is stuck in the engine block instead of having some of it return through the radiator and disperses off. In some VWs the radiator fan stays on after the car stops, but you can assist the car by keeping the engine on for at least a minute or so. What is a minute against a destroyed engine? Note that some of us use aftermarket timers (turbo timers) to do this for us. But if your car is new and under warranty, this may void warranty as it is not a warranted addition. So do it manually.

As for coil pack issues, this is a known VW as well as Audi problem. Again, this is heat related. If you are whacking the car silly all of the time this may arise. It isn’t as often as you think as I have heard of many VW owners without such issues. It is simple, with great horsepower and torque, comes higher servicing and maintenance costs. I thought it was logical.

The same goes for the DSG. 

Remember this – 6/7 speed dry clutch DSG for anything below the 2.0liter VW/AUDI engines (1.2, 1.4, 1.8)
                          – 6 speed wet clutch DSG for 2.0liter and above VW/Audi engines

Buyers must note that unlike a traditional torque convertor gearbox or even a wet clutch DSG (which will suffer at the very least some mechatronic issues if you drive like an idiot most of the time – explaination below) a dry clutch DSG has two clutches to assist in the changing of gears. Anything dry rubbing against another surface would cause friction. And like a traditional manual gearbox’s clutch (which is a dry clutch most of the time) the clutch plate(s) would suffer from wear. So remember if you looooove flooring the accelerator at traffic lights all the time, a DSG clutch will wear out.

This is different from something used in say, a Toyota Vios automatic. That Toyota can do ‘Go Greens’ at the traffic lights every time of the day without any problems for years (as it has no torque from the normally aspirated engine to destroy the clutch pads too). So I would suggest buyers be prepared for a change of clutches if you intend to use the car for its duration if you are heavy on the accelerator pedal  here and there all of the time. Drive normally most of the time and the DSG may survive as long as it should. The occasional spirited driving and lighting up the tyres at the traffic lights are acceptable.  Again, note that it has clutches that may wear out and be prepared for it and you should do fine!!!! Remember, it is a double clutch gearbox – two of everything.

The most important issue when driving anything DSG (both wet or dry clutch DSG) is that when you drive it, make sure you come TO A COMPLETE STOP BEFORE CHANGING GEARS. DSGs suffer from drivetrain shunts or shift shocks if you do not shift properly. When reversing, do not enter into forward until the car has stopped rolling backwards. Put your foot on the brake, come to a complete stop before shifthing into Drive.

I know a whole lot of people who are so rough on their automatic transmissions that they break them. A DSG isn’t a traditional automatic. In fact a CVT isn’t that traditional too. I have encountered friends who have complained about jerky shifts on a CVT but when I thought them to actually shift properly, the issues stop happening. This is the same with maintaining a DSG. You shift properly and it will extend the lifespan of the gearbox. Especially the mechatronic controller which gets totally confused (it suffers from transmission shock when you shift on the fly) and then dies on you if you aren’t doing it right.

Oh, make sure you change the oil in the DSG at least once a year regardless of how much you drive it.


Of course, what I’ve stated will NOT alleviate issues totally. It may mitigate or prolong the life of the engine and gearbox longer than before. It is all about owner maintenance and also how the owner drives the car.

These cars are affordable for technologically advances cars that come from Europe. Can you imagine 156hp and 250nm torque from a 1.4liter engine with a supercharger and a turbocharger and comes in at RM130,888? Or can you imagine a 220hp /350Nm torque 2.0liter engine at around RM230,000? Which other company gives your a brand new car with so much performance for so ‘cheap’? Maybe Ford, but its line-up isn’t as comprehensive as this but the technology given to you isn’t half baked no direct injection, no turbocharger, no dual clutch gearboxes like cars twenty years ago. Everything with tons of technology is bound to cost more to maintain them.

There is no such thing as a free lunch, a MMA (mixed martial arts fighter) who give it all he’s got is bound to suffer years down the road from the punishment he gets from giving out punishment to others. So it is the same if you take your Volkswagen by the neck and wring out every last breath of its TSI engines and gearboxes (which are relentless and intoxicating I have to admit). This is the price you have to pay for power and performance. And note they are European, this means parts may come from over there and may cost more. Simple logic would also tell you that.

With great power, comes great responsibility. Like Nissan GTR owners, you ask any of them how much it costs to maintain their rides. The GTR may cost half as much as a Ferrari 458 Italia, but the maintenance is not half the cost to maintain a 458 if you drive the darn thing like an idiot most of the time. It is the same with the Volkswagens that you bought, they may be ‘cheap’ to buy, but don’t imagine that with all that tech it’ll be cheap to maintain okay.

So just be prepared and remember that everything comes with a cost at the end of the day and your ownership of a VW with lots of performance will be fine. If not, may I suggest the base Polo 1.6 in either sedan or hatchback then ? They aren’t fast, but they’re well built, refined, efficient and European designed (AND personally the only VW I’d buy for now as I have no time for headaches and such responsibilities). You can’t get everything for peanuts okay.


This is a bit of news for those who like to run for fun or for fitness or for competition. I’d rather drive. But those who would rather run, do take note. Langkawi in August, Hulu Langat in early September 2014.



Medals for the event

KUALA LUMPUR, 3 July 2014 – Underlining its commitment to the environment and sustainability, Volkswagen Group Malaysia today announced its sponsorship of the Volkswagen Marathon Series 2014.

Continuing the momentum from last year, the 2014 edition of the Volkswagen Marathon Series consists of two breath-taking boutique runs that allow participants to be at one with nature. Organized by The Marathon Shop, the first run will be The Island Ocean Marathon taking place in Langkawi on 10 August 2014, which will then be followed by The River Jungle Marathon in Hulu Langat, Selangor which has been voted as the most beautiful marathon route and which will take place on 7 September 2014.

Armin Keller, Managing Director for Volkswagen Group Malaysia shares, “Volkswagen Group Malaysia has been the title sponsor for the Marathon Series since its inception in 2011 and this is a partnership that I am personally very happy about. A marathon that drives an appreciation of nature is very much inline with our own Think Blue philosophy which furthers the cause of environmental awareness and sustainability.”

Both runs in The Volkswagen Marathon Series 2014 are open to local and international participants of all ages and divided into two categories; Male and Female. In addition to the 42.195 km run that is customary of marathons, runners can also expect to get the opportunity to take in the sights and sounds of nature with more than 2,000 fellow running enthusiasts, comprising of veterans and first-timers alike.

In addition to being the Title Sponsor of this year’s run, Volkswagen Group Malaysia will also be supplying the vehicles needed for safety, medical and logistics purposes throughout The Volkswagen Marathon Series 2014.

For more information, please log on to today.

News: Volkswagen Peninsular Malaysia ‘Volkswagen On Tour’ Roadshow is now on going

Volkswagen Group Malaysia is extending its comprehensive and compelling Volkswagen brand experience to various locations across Peninsular Malaysia as part of its continuous commitment to engage with Malaysians. 
Starting with its first stop at One Utama in Petaling Jaya, the continuation of the Volkswagen On Tour series of roadshows will see visitors engaging personally with Volkswagen’s fleet of vehicles in Malaysia including all of Volkswagen’s recently launched vehicles – the all-new Golf R, the latest Tiguan, the enhanced Passat and the locally assembled Jetta. Visitors will also stand the chance to win the Polo Sedan in conjunction with Volkswagen’s “Safe and Stylish Balik Kampung” campaign.

Stops Date State Venue

18 – 22 June Selangor  - One Utama, LG Concourse 

26 – 29 June Selangor – Setia Alam Mall, Main Concourse

18 – 20 July Selangor – Paradigm Mall, Walkway, Level G

8 – 10 August Selangor – Tropicana City Mall

15 – 17 August Johor Bahru – KSL City Mall

6 21 – 24 August Penang – Gurney Plaza

7 28 – 31 August Selangor – The Curve, Main Concourse

8 9 – 14 September Wilayah Persekutuan - Aeon, Kepong


KUALA LUMPUR, 20 June 2014 – Continuing with its commitment to

engage with Malaysians, Volkswagen Group Malaysia will be bringing a 

comprehensive Volkswagen brand experience to various locations across 

Peninsular Malaysia via the continuation of the Volkswagen On Tour 

series of roadshows. 

In line with the Volkswagen. Das Auto. Shows and the recent 

“Volkswagen On Tour”, the no. 1 European automobile manufacturer 

is once again bringing a compelling Volkswagen experience across 

the country. Starting with its first stop at One Utama in Petaling Jaya, 

visitors will be able to get to engage personally with Volkswagen’s fleet 

of vehicles in Malaysia including all of Volkswagen’s recently launched 

vehicles including the all-new Golf R, the latest Tiguan, the enhanced 

Passat and the locally assembled Jetta along with the CC, Polo Sedan 

and Polo 1.6.

Packed with a full spectrum of activities that reinforce Volkswagen’s 

core values; whether it’s a test drive of Volkswagen’s range of vehicles 

equipped with TSI and DSG technology or the interactive racing 

competition with daily prizes for those who dare to take the challenge, 

there is something in store for everyone. 

Other activities include the Volkswagen Fotobox photobooth, a trot 

down the Volkswagen World memory lane and a demonstration 

where participants will be able to learn more about the importance 

and technology of child safety seats. Reinforcing the importance of 

fuel efficiency not just to Volkswagen but to Malaysians in general, 

Volkswagen’s Think Blue mascot will also make an appearance 

reinforcing the class-leading fuel efficiency of Volkswagen models.

Visitors also stand the chance to win the Polo Sedan in line with 

Volkswagen’s “Safe and Stylish Balik Kampung” campaign from now until 

10 July. To participate in the Volkswagen On Tour campaign or to find 

out more, be sure to pop by one of the eight different locations across the 

country that the Volkswagen On Tour roadshow will be headed to from 18 

June to 14 September:-

Stops Date State Venue

18 – 22 June Selangor  - One Utama, LG Concourse 

26 – 29 June Selangor – Setia Alam Mall, Main Concourse

18 – 20 July Selangor – Paradigm Mall, Walkway, Level G

8 – 10 August Selangor – Tropicana City Mall

15 – 17 August Johor Bahru – KSL City Mall

6 21 – 24 August Penang – Gurney Plaza

7 28 – 31 August Selangor – The Curve, Main Concourse

8 9 – 14 September Wilayah Persekutuan - Aeon, Kepong

Visitors to the first location on Sunday will also be in for a treat as they 

will get the chance to meet Malaysian actress, model, and TV host Diana 

Danielle at One Utama on 22 June from 2-3pm. Be sure to drop by with 

your own camera phone or digital camera to snap your very own pictures 

with one of Volkswagen’s most famous Malaysian fans.

For more information, please visit

TEST DRIVE: THE VOLKSWAGEN GOLF 1.4TSI Mk7 – The Mr Spock of hatchbacks

The Volkswagen Golf is a car that has become an automotive icon. Over in Europe the car defines a genre and is the benchmark that others either follow or try to beat when engineering a hatchback. However over here, things are just warming up as any real Golf presence came about sometime after 2004 when the Golf Mk5 was officially imported. Prior to this we had Auto Dunia importing Volkswagens but somehow they must have done it wrong as not many people were enraptured by Volkswagens. These days, there are more Golfs than before and now in its Mk7 model, the current Golf carries on the legacy (and whatever reputation the previous models have; good or bad).

The Golf 1.4TSI that we’re testing here is the most ‘entry-level’ Golf in Malaysia. It sits on the Volkswagen’s MQB platform which actually comes in all shapes and sizes – from the Audi A3, this Golf, the Skoda Octavia, the upcoming Audi TT, the VW Tiguan and Touran. Of course this means a whole lot of platform sharing and cost savings for Volkswagen. Does this mean that the Golf is either as good as an Audi A3? In some ways it is, but note that this is a Volkswagen, and it therefore has its part to play in the VW Group picture.

The Mk7 Golf is like the previous Golf that came before it, and before that. This basically means that it is evolution taking its course. One could imagine the Mk1 Golf as an energetic kid who is is junior school, the Mk2 Golf as a strapping and fit teenager who grew into the Mk3. This chap was quite fit and nimble too but somehow by the Mk4 started taking too much sweets, chocolates and got too chubby for its own good (even the GTI was slow and overweight). This fat bloke then went on a diet, but not too much and became the Mk5 which in the GTI form was like a stout but agile fella due to its turbocharged 2.0liter. This bloke then decided that losing weight was a good thing and by the Mk6 things started looking promising. It was so promising that by the Mk7 the Golf was wider and lower and lighter. It was longer too but weighed up to 100kg lighter on average, model to model.

But even whilst this was happening, the Golf was still recognisably a Golf. Its DNA was intact even with that very positive weight loss and slightly different design cues. Evolution has taken its course and I have to say that this is the best looking Golf since the Mk2. It is still slightly plain to look at compared to, say an Audi A3 or even a Mazda 3. This is especially so to those that grew up wanting swollen wheel arches, spoilers and that very Japanese look Malaysians tend to love. Maybe the Golf could do with a little more bling, eh?

The Engine & Drivetrain

Now getting under the skin, the Golf 1.4TSI has 140hp and 240Nm torque from its 1.4liter turbocharged engine. This is no longer twin charged like the current Jetta (which is based on the Mk6 Golf) or the Polo GTI. The engine is very tractable and pulls strongly from around 1,500rpm and does not feel like it radiates as much engine heat as the TwinCharged variants. It also feels the most sorted out DSG drivetrain out there. And may be the DSG equipped car to get due to less heat soak and a more sorted out gearbox. You can read more about this below.

There is a fuel saving Start-Stop function in the Golf, if you don’t like the jolt of an engine starting up everytime it stops in traffic then you have to automatically tell yourself to turn it off (a switch beside the gear shift) everytime you start the car. This isn’t something so atrocious as even most Mercedes Benz Blue Efficiency models come with this function. All this eco-friendly stuff is there to ensure the car companies lower their CO2 emissions over in Europe where things are stricter than here. This is the near future and like electrically assisted power steerings, are here to stay.

The car, according to what I have researched has MacPherson struts up front and a torsion beam at the rear. If you had more than 148hp, Volkswagen would give the Golf a multi-link setup (which the GTI has). But does it feel like a compromise? I’ll get to this during the driving part below too.

The Interior

As for the interior build, material and trim, the Golf 14TSI is solidly built. It is a little plain in its execution but the ergonomics are above average with some tiny switchgear on the steering wheel. The steering wheel itself is actually impressive to the touch and how it looks. There are soft touch materials used throughout the cabin and compared to the Mk6, it gets things closer to Audi than before. Minus most of the the bling though. Yes, things are a little austere and slightly bland here in the Golf but again, I must insist that the fit and finish is good with some nice touches like that BMW-esque angled to the driver center console. And it does look better in the photos than in real life. It has a plainer look in the flesh, or plastic, metal, or whatever.

 I suppose with Volkswagens you know they fill a spot in the vast VW Group range of cars. More bling is kept for the other brand called Audi. Anyway, the large touch screen radio has quite good sound and quite easy to use. Quite. Not extremely easy mind you. Oh, the park brake is now electrically operated and is only a switch to the rear of the gear lever. Very upscale in this category. It does have that annoying lack of an ‘Auto Up-Down’ for all of its windows. One must hold on to the power window switch for both up and down.

Driving the Darn Thing

Driving position is good and you get comfortable easily with everything within easy reach. Once on the move you’d notice that the car is bloody quiet for what is supposed to be a small family hatchback. So much so that the noise generated from the Bridgestone tyres are audible whilst on the move on most rough road surfaces. The Mk6 I drove before had this feeling too, I suppose this is down to the Golf being extremely refined for its class. Aside from that, everything seemed sorted and if you’re cruising down the highway at the national speed limit, you’d think that this car is as refined as something larger and more expensive.

Everything feels cohesive when you drive the Golf in and around town. The steering is nicely weighted and its gearing seems spot on for those U turns. At higher than usual speeds, the Golf exhibits good ride and handling. Even on the standard 16 inch wheels it feels planted and secure. Unlike the previous Mk6 Golf which seemed floaty and a totally lacking in feel. Very predictable is the word. It may have that superfast steering as the Citroen DS4 I drove earlier, but everything feels better gelled together. The correct weight, correct steering ratio and the fact that its good to the touch. If you’re wanting more steering feel (not weight, but feel), the Golf is more about accuracy than actually feeling every pebble or ripple on the road. I could live with it.

Drive it with gusto and you’d be impressed by the effortless performance of the 14liter turbocharged engine as well as the 7 speed dry clutch DSG. It is so much more smoother and its power delivery is good with things moving at an early 1,500rpm. The gearbox must have been tweaked by VW compared to the Mk6 Golf and even the Polo GTI. It does not have that slightly raw feeling when you’ve just started moving. The whole powertrain feels like the wet type clutch DSG from the Golf GTI or the Audi TT. Throttle feel is so much more improved compared to those that use the DSG and the previous TwinCharged 1.4 liter unit too. 

I believe this Mk7 Golf has the most sorted out DSG of all of its cars that are 1.8liters and below. It may actually be pretty reliable too due to this re-engineering and as stated above, the cooler feeling engine bay compared to the TwinCharge variants previously. One can accelerate from nought to 100kmh in about 8.4seconds and it’ll even hit 200kmh easily if you want it to. If you’re attacking the road, that DSG as well as the engine gives it all its got and will hold nothing back. There is a slightly empty throttle pedal feel, but this is most probably the standard characteristics of a small capacity engine, with drive by wire accelerator pedal coupled with a DSG transmission. But everything will feel light and breezy to most ordinary drivers.

On the point of whether or not the torsion bar makes a difference compared to a multi link I have to state that in this 14TSI form it is more than adequate. It rides well at all speeds, soaks up bumps and is actually quite good in corners or handling even on rough roads. For the tyre size and the power of the car, it feels sorted, unlike the beam axle used in some Peugeots or Citroens I’ve driven so far.

This may be the most efficient hatchback in Malaysia is this car. But, the drawback to all of this ‘goodness’ and efficiency on the roads is that the car feels a little clinical overall. The Golf is well built, has impressive refinement, practical, decent performance, very fuel efficient (less than 8.5liters per 100km is darn impressive). It does everything its supposed to do well but because of this is falls into the realm of being utterly clinical. There is little or no art in how it achieves this high level of efficiency. It is science. Now this isn’t a bad thing if you want something that is more logical than emotional. Like Mr Spock of Star Trek, logic and efficiency has a place in the universe.

Volkswagen Golf 1.4TSI Mk7 Specifications
Base Price: From RM159,888 (without insurance)
Body: 5-door Hatchback
Mechanical Orientation: Front Wheel Drive
Engine: 4 cylinder 16 valve fuel injected 1.4-litre Turbocharged
Power: 140hp (6000rpm)
Torque: 240 NM (1400rpm)
Transmission: 7 speed Dual Clutch Gearbox
Weight: 1360kg
0-100 km/h: 8.4 seconds (tested)
Top Speed: 212kmh (manufacturer’s claim)
Fuel Consumption: I got an average of around 8.3ltr/100km even after really going for it.

For: An all rounder, comfortable ride, overall refinement, very predictable handling, nicely weighted and accurate steering, performance from the 1.4 turbo more than adequate and refined, DSG gearbox smoothest to date, ergonomic interior, best looking Golf in a long time

Against: Slightly clinical or soulless, no auto-down/up for the driver’s side window, some tyre roar (probably due to the overall quietness of the cabin – good tyres is a must), best looking Golf in a long time but it still a Golf – which means it is styled very conservatively – VW needs to go a little crazy.

Conclusion: The Mr Spock of all hatchbacks. An all rounder and what every C-segment hatchback ought to be. A tad bit clinical in terms of its too simple looks and how it feels is the only true fault. However, a Petrolhead would be more at home with either a Polo GTI or even the faster Golf GTI than this. For the average human being without petrol in their veins, this Golf 14 TSI would be the perfect car for them. 

Complete Specifications (courtesy of  VW Malaysia)
Engine & Gearbox
1.4L 140PS TSI turbocharged direct injection 4-cylinder petrol engine
7-speed direct shift gearbox DSG
Engine Start/Stop system with regenerative braking

380 litres of luggage compartment space
5.8” ‘Composition Media’ colour touch screen radio with USB, AUX-In and SD card slot, and 8 speakers with Bluetooth connection
60:40 split folding rear seat backrest with load-through provision and centre armrest, 2-cup holders
Auto dimming interior rear view mirror
Chrome interior package
‘Climatronic’ air-conditioning system with 2-zone temperature control
Cruise control with speed limiter
‘Dark silver-brushed’ decorative inserts on dashboard and centre console
Drawer compartments under front seats
Electronic parking brake with auto hold function
Front centre armrest with storage box
Front seats with lumbar supports
Glove compartment with cooling system
Leather 3-spoke multi-function steering wheel with paddle shift control
Leather gear shift knob
Multi-function display ‘Plus’
Overhead storage compartment with lid
Rear air vents
Seat upholstery in ‘Zoom/Merlin’ fabric
Auto headlight activation with ‘Leaving Home’ and manual ‘Coming Home’ function
Bi-xenon headlights with LED daytime running lights
Chrome grille
‘Dover’ alloy wheels – 16” x 6.5J, tires – 205/55 R16
Dynamic headlight range-adjustment with dynamic bending light
Electrically foldable and adjustable exterior mirror, with environment lighting and curb view
Front fog lights with cornering lights
Heat-insulating green tinted glass
Rear fog lights
3-point seat belts for all 5 seats
Anti-lock braking system ABS with brake assist BA
Anti-theft alarm system with tilt and interior motion sensor
Curtain airbag system for front and rear passengers including side airbags at the front
Driver and front passenger airbags with front passenger airbag deactivation, including knee airbag on driver’s side
Electronic stabilisation control ESC
Extended electronic differential lock XDS
Flat tyre indicator
ISOFIX anchorage system for child seat
Multi-collision brake system
Park distance control (front & rear)
Rain sensor
Safety-optimised front head restraints

New car launch: Volkswagen officially launches the Mk 7 Volswagen Golf R for Malaysia

The Volkswagen Golf R is officially in town. It will costs those interested RM245,888 without insurance and if you opt for the optional tech pack, RM285,888 without any insurance too. 

This new Mk 7 Golf R is fitted with a newly designed 2.0l TSI engine producing 290hp and 380Nm of torque from as low as 1750rpm via the usual wet clutch DSG transmission unit through all four wheels (a Haldex All-wheel drive system). This allows the Golf  R to accelerate from 0 to 100kph in 5 seconds and onwards to around 250kmh easily. It, like any Mk7 Golf is based on VW’s pretty good Modular Transverse Matrix (MQB) platform. As with any performance hatchback the Golf R built on a chassis that starts of as a regular Golf hatchback and gets extra engineering built into it. A good foundation is all important, and when it comes to ride, handling as well as NVH, the engineers already have the brilliant chassis of the basic Golf and makes it into the Golf R. 

The Golf R sips petrol too – 6.9l/100km on a combined cycle. And aside from all of that,  the Golf R is equipped with the Multi-collision Brake System, XDS+ on both front and rear axles, 7 airbags, progressive steering, ABS with 2 stage ESC, and Whiplash-optimised front head restraints, to name just a few.

On a personal note I have seen the car a month or so earlier over at VW’s HQ here in Kuala Lumpur. Typically Golf with some large wheels and that nice blue colour. One little disappointment with the new Golf R is that the seats look pretty normal, like a Golf GTI ‘s usual Recaro seats with R printed on it instead of those specced in the Mk6 Golf R, which were fancier bucket-like seats. I suppose VW is saving that for a future Golf 400R variant if they do build one. Whatever the case is, the 2014 Golf R takes the Golf GTI and adds a dose of performance and character. Character is important these days. It isn’t always about immense power and speed but how the car makes you feel when you drive it at any speed.

• 380Nm of torque for 0 – 100km/h acceleration in 5 seconds

• New 4MOTION all-wheel drive system 

• State-of-the-art technology with exclusive ‘R’ features

KUALA LUMPUR, 6 June 2014 – Motorists and race enthusiasts have 

much to be eager about as Volkswagen Group Malaysia today officially 

announces the highly anticipated arrival of the fastest production Golf 

ever – the all-new Golf R.

As the fourth generation Golf R, this compact powerhouse combines 

a 2.0-litre newly designed turbocharged petrol direct-injection (TSI) 

engine that develops 380Nm of torque and approximately 290 hp for a 

0 – 100 acceleration within 5 seconds. To ensure that unrivalled control 

when on the road, the Golf R transfers engine power to the road via a 

permanent all-wheel drive system; in this case, it is the latest version of 

the 4MOTION system with a fifth-generation Haldex coupling. 

“The new Golf R is an amalgamation of racing technology, pure power 

and everyday drivability that produces sportiness in the fast lane. It is 

the distillation of performance that equates to a pure adrenaline rush 

created by our colleagues at Volkswagen R GmbH specially to satisfy 

the hunger of motorists looking for an outstanding driving performance,” 

said Mr Christoph Aringer, Managing Director of Volkswagen Group 


The fourth generation Golf R continues the legacy of its predecessor 

in transplanting Volkswagen’s latest advanced racing technology into 

a series of vehicle that now enters the Malaysian market with a host of 

new and enhanced features.

“Build for racing but equally practical for daily driving, the Golf R is 

a pinnacle of race-inspired cars and it is a pure adrenaline rush on 

wheels. It is a synthesis of sportiness, comfort and safety; and we are 

confident that the latest Golf R will win the hearts of racing enthusiasts 

in Malaysia,” added Mr Aringer.

Engine and Performance

The new Golf R delivers a unique synthesis of maximum dynamic 

performance and ideal long touring capabilities. It is equipped with a 

2.0 litre TSI turbocharged direct petrol injection engine mated to a 6-

speed Direct Shift Gearbox (DSG) to develop an impressive 290 hp / 

280PS. As a performance car without compromise, the Golf R produces 

a maximum torque of 380Nm kicking in from a low 1750rpm – enabling 

this sports car to accelerate from 0 to 100kph in 5 seconds. In addition, 

the latest generation 4MOTION all-wheel drive system is coupled with a 

6-speed gearbox that has a reinforced clutch and short-travel shifting.

The combination of TSI and DSG technology gives the Golf R a 

surprisingly frugal fuel consumption of 6.9 litres/100km on the combined 

cycle, which makes it more fuel efficient from its predecessor – allowing 

drivers to go a distance of approximately 14.5 km per litre. 

Modular Transverse Matrix (MQB)

Tightly packaged with state-of-the-art technology, the new Golf R now 

rides on the Modular Transverse Matrix (MQB) platform, a combination 

of standardised and variable dimensions allowing flexibility in vehicle 

dimensions. Enabling simple integration of alternative drives in the 

future, MQB’s lightweight construction reduced the Golf R’s weight by up 

to 46 kg.

Enhanced Features

The Golf R is even more fuel efficient than before as it is equipped with 

a Stop-Start system and battery regeneration, where it converts the 

kinetic energy applied when driving or braking to recharge the vehicle 


The Electronic Parking Brake with Auto Hold keeps the Golf R stationary 

once it comes to a complete stop without having to press the brake 

pedal, providing further convenience for drivers stuck in traffic. Further 

enhancing the experience for discerning drivers, the Dynamic Chassis 

Control (DCC) with a 5 mode Driving Profile Selection (tech pack) allows 

owners to suit driving profile properties to their individual needs and 

driving behaviour. 

On the entertainment and multimedia front, the new Golf R is equipped 

with ‘Discover Pro’, a new infotainment system with 8 inch TFT (Thin 

Film Transistor) touchscreen capacitive colour display with proximity 

sensors (tech pack), and a navigation system with voice control. 

Offering multiple connectivity options such as a USB port, AUX IN and 

Bluetooth, the system allows for music playback from MP3, WMA and 

AAC files with title display from its SD slot.

Safety Features

The new Golf R comes with new and uncompromised safety features 

including the Multi-collision Brake System which triggers automatic 

braking once an initial collision has been detected. This safety feature 

is to avoid follow-on collisions. In addition, the Golf R is equipped with 

XDS+ at the front and rear axles. This functionality is applied to a larger 

range of dynamic performance – making the vehicle even more agile 

when the car is not in an acceleration state.

The Golf R is additionally equipped with 7 airbags, progressive steering, 

Anti-lock braking system (ABS) with 2 stage Electronic Stability Control 

(ESC), Whiplash-optimised front head restraints, Anti-Theft Alarm 

System and Tyre Pressure Monitoring System (TPMS). When the ESC 

button is pressed for longer than three seconds, the system is fully 
deactivated for professional driving on a race track – this deactivation 

is only available in the Golf R and not in any other models of the Golf 



Meticulously built with the best materials and without compromise, 

the new Golf R is equipped with the “R” multi-function leather steering 

wheel, “R” Alcantara seats with “R” logo, “R” “Carbon Touch” decorative 

inserts for dashboard and door trim panels, Piano Black decorative 

inserts for centre console, multi-function display “Premium” with Lap 

Timer function and illuminated front door panels and scuff plates – 

giving it the premium racing look and feel. 

This compact sports model is equipped with the standard LED reading 

lights for front and rear, LED footlights, auto dimming interior rear 

view mirror and “Climatronic” air conditioning with 2-zone temperature 

control. Further enhancing the experience for discerning drivers, the 

Tech Pack package sees the addition of “Vienna” leather upholstery, 

12-way electric adjustable driver’s seat, cruise control with speed limiter 

and a KESSY keyless entry and starting system.


The Golf R, one of the sportiest compact models in the world, is fitted 

with front and rear fascia unique to racing hatchback. It is equipped 

with its signature “R” design front bumper, “R” design front grille, “R” 

design rear bumper with diffuser, “R” design Bi-xenon headlights with 

LED daytime running lights and dynamic bending lights. The Golf R is 

characterised by newly designed 18-inch “Cadiz” alloy wheels, matt 

chrome exterior mirrors, dual twin tailpipes and dark red LED taillights. 

The Tech Pack version features even more innovations, such as 19 

inch “Cadiz” alloy wheels, panoramic roof and ‘Rear Assist’ rear view 


The new Golf R is offered in four colour choices: Lapiz Blue Metallic, 

Tornado Red, Pure White and Deep Black Pearl. Available for booking 

at all Volkswagen dealerships in Peninsular Malaysia from 6 June, the 

new Golf R is priced at RM245,888, with the optional Tech Pack with 

additional features raising the price to RM285,888.

For more information on the new Golf R, please visit

NEWS RELEASE: The Volkswagen Tiguan 1.4 2WD: New variant to Malaysia launched

KUALA LUMPUR, 30 May 2014 – Volkswagen Group Malaysia today introduces the new choice for driving pleasure, the Tiguan 1.4 2WD, a fully imported compact SUV from Germany which is available for viewing at all Volkswagen dealerships in Peninsular Malaysia starting today.
A pure fusion of innovation and performance, the Tiguan is a sporty SUV that is both practical and versatile, yet a safe and durable set of wheels. True to its tagline of “Explore Life”, the Tiguan combines exceptional performance with fuel efficiency and innovative, enabling discerning drivers to get the most out of their experience behind the wheel whether it’s at the most happening spots in the middle of town or on the open road.

“The Tiguan is the latest addition to our range of offerings and it is a dynamic two-wheel drive SUV that provides power yet fuel efficiency for the performance-driven, and still encapsulates advanced safety features for peace of mind. It provides both a fun and dynamic city drive as well as comfortable long-distance travelling experience making it a more accessible addition to the trademark ‘Tiguan’ experience,” said Christoph Aringer, Managing Director of Volkswagen Group Malaysia.
This latest model continues the legacy and success of the Tiguan and its featured cutting-edge technologies truly sets it apart from the rest. As one of the popular Volkswagens in the world, the Tiguan has sold close to 600,000 vehicles worldwide since it was first launched in 2007.
Engine and Performance
The Tiguan features a 1.4l (160PS) twin-charged direct petrol injection TSI engine mated to a 6-speed direct shift gearbox (DSG) for riveting performance. This winning combination produces a maximum torque of 240Nm kicking in from a low 1500rpm, enabling it to accelerate from 0 to 100kph in 8.9 seconds with a top speed of 198 km/h.
With a stellar combination of its innovative TSI and DSG technology, the Tiguan delivers maximum power with minimum fuel consumption. For driving enthusiasts, rest assured that its direct shift, dual-clutch transmission offers the smoothest shifting to further enhance the experience behind the wheel.
On the fuel efficiency front, the Tiguan has impressive combined fuel consumption ratings, returning a frugal 7.1litres/100km. Once again, the amalgamation of its TSI and DSG technology places the Tiguan as a class leader in fuel efficiency – allowing drivers to go a distance of approximately 14.1 km per litre.
Best-in-Class Innovative Features
The only SUV in its segment to offer these exclusive innovative features, the two-wheel drive Tiguan is equipped with an automatic stop/start system engine that prevents unnecessary engine idle to reduce fuel consumption and CO2 emissions. Additionally, it is equipped with a regenerative braking system where kinetic energy applied during drive and brake converts to recharge the vehicle’s battery.
Safety Features
Passenger protection is a high priority at Volkswagen. Offering the advanced ‘Rest Assist’ drowsiness detection system that alerts the driver when he or she is drowsy, the Tiguan features Electronic Stability
Control (ESC) designed to prevent under-steer or over-steer during bends. In its interior, the car is further equipped with 6 airbags (dual front, dual side and curtain), standard three-point seatbelts,safety-
optimised front headrests which is particularly effective at helping to minimize head and whiplash injuries in an accident, and an anti-theft alarm system for unparalleled safety and security.
The interior of the Tiguan remains true to its promise of comfort, with space and innovative features in abundance. Fitted with ‘Milan’ Alcantara seats, the Tiguan comes with a built-in electric parking brake with auto-hold, leather gear knob, auto dimming rear view mirror, foot lights, split folding rear bench with slide function, folding table on front seats, adjustable front centre armrest, seat adjustments for the front seats and variable seating system and 8 speakers.
Amplifying the experience for customers further, the optional Tech Pack features even more innovations, such as a ‘Rear Assist’ rear view camera, ‘Climatronic’ auto air-conditioning with 2-zone temperature control system, RCD510 colour touchscreen with MP3 and 6-CD changer radio system, multiple connectivity options such as Bluetooth, cruise control and a leather steering wheel.
Possessing its signature style, the Tiguan is unmistakably a Volkswagen. With chrome radiator grille framed by swept back headlights, the practical SUV comes equipped with bi-xenon headlights for low and high beam with integrated LED daytime running lights (tech pack), dynamic headlight range adjustment and dynamic bending lights (tech pack), front and rear fog lights, and electric adjustable folding and heated exterior mirrors (tech pack). Though elegant, its ruggedness and aggressive styling is accentuated by four 17-inch ‘Boston’ alloy wheels and silver anodized roof rails. Further equipped with environment lighting, heat insulating glass, rain sensor and rear parking sensor; a wider and lower stance also gives the Tiguan a sharper profile.
The Tiguan is offered in five colour choices: Pure White, Reflex Silver, Titanium Beige, Pepper Grey and Toffee Brown. The Tiguan is price at RM178,888 and an option for Tech Pack at RM188,888.
For more information on the Tiguan, please visit

Volkswagen launches the locally assembled Jetta TSI

I attended the launch of the locally assembled (CKD) Volkswagen Jetta TSI yesterday. The car is about RM21,000 cheaper than the imported variant but still has 6 airbags, an audio system with Bluetooth, USB, Ipod, AUX with 6 speakers and a whole lot of family friendly features in a 4 door sedan body.

The event was pretty unique in that VW Group brought in their design head of the Asian design studios to explain a little about Volkswagen’s DNA and styling cues. Of course, ultimately, the Jetta is a C segment family sedan and with that, is bound by a certain set of design rules and criteria within the VW Group. It may be handsome looking but you can’t let it look too Audi-like in case Audi customers or the blokes designing Audis feel ‘threathened’. Of course, Volkswagen can go bonkers, like their XL1 car recently. This Jetta has to make the numbers for them to build cars which are a little mad at times.

The CKD Jetta is powered by a 160PS/240nm 1.4liter Twincharger engine (supercharger mates with a turbocharger on a high compressior direct injection engine). This is in my opinion the most technologically packed engine in its class and is coupled to a 7 speed dry clutch Twin Clutch Gearbox or DSG in VW jargon. What you would get for RM130,888 (W/O insurance) is a very, very, very advanced car for its class and actually punches higher up the power and refinement scale. Need I say more about how one should go about maintaining such machinery?

Initial purchase price might be similar to a fully loaded Honda Civic 2.0 but you get a car that is well equipped, very high tech and since its German, it does the high speed Autobahn-stormin’ quite well – high speed stability and comfort should be ne of the best, if not the best in class. But with great power, comes great responsibility to keep such a car working as it should.


  • Sporty German sedan designed for aspirational Malaysians
  • Superior performance and class leading fuel efficiency
  • Even more competitively priced for discerning drivers
  • Volkswagen Group Malaysia’s fourth locally assembled model
KUALA LUMPUR, 28 April 2014 – Volkswagen Group Malaysia together with partner DRB-HICOM Berhad presented the media with its fourth and latest German-engineered, Malaysian-assembled model, the Volkswagen Jetta in an exclusive preview today.
Since its introduction in Malaysia in 2011, the Jetta has been one of the most popular Volkswagen models and amongst the best mid-size sedans available in the Malaysian market.
The Jetta offers an aspirational and inspirational drive that marries sportiness, elegance and safety without compromising on Volkswagen’s commitment to sustainability with its fuel efficient consumption levels. The local assembly of the Jetta is the latest indication of our commitment to offer more affordable vehicle choices for Malaysians seeking the quality and reassurance that comes with a German engineered vehicle,” said Christoph Aringer, Managing Director of Volkswagen Group Malaysia.
Delving further on the importance of the locally assembled Jetta to Volkswagen Group Malaysia, Mr Aringer also adds, “The fully imported Jetta introduced in 2011 was a significant contributor to Volkswagen’s success in Malaysia thus far. We are extremely confident that sales of the Jetta will surge forward now that the car is being locally assembled and even more competitively priced than ever before.”
The Jetta is Volkswagen’s modern interpretation of sporty design on a classic body style. Since its birth in 1979, the Jetta has been popular with its very own distinctive character. Its unique style coupled with its pure design and innovative features have the potential to attract a broad range of customers desiring style and sportiness in mobility.
Speaking during the media presentation, Simon Loasby, Director of Design, Volkswagen Group China shared the design principle adopted by the Volkswagen design team.
The Jetta possesses a design that is perfectly poised between sporty and elegant supported by a unique, thought-through and consistent sedan interior and exterior design language. While its stylish and distinctive design is attractive whilst being understated, the Jetta also promises the pleasure of driving and at the same time provides an assurance of security and environmental friendliness,” said Loasby.
Engine and Performance
A car that truly inspires confidence with its power and poise, the Jetta combines a 1.4l twin-charged direct petrol injection TSI engine with a 7-speed direct shift gearbox that gives an impressive output of 160PS and a torque of 240Nm between 1,500 to 4,500rpm – making it amongst the most powerful vehicles in its segment.
The only car in its segment with a 7-speed gearbox, this sedan is also able to accelerate from 0 to 100kph in 8.3 seconds and capable in reaching a top speed of 221kph – further underlining its athletic credentials. Despite its sporty performance, the Jetta features a combined fuel consumption of approximately 6.0l/100 km (16.7 km per litre) on a Euro 5 emission standard, making it the segment class-leader in fuel efficiency and emissions.
Enhanced entertainment features
The Jetta’s entertainment features have been carefully selected for the Malaysian market. Presenting Malaysians an extensive range of connectivity options, this elegant sedan is installed with the new RCD320 radio with multiple connectivity options such as Bluetooth, SD-card slot, USB with iPod interface and AUX-In. This multi-function display comes with multi-language support and its audio system is further supplemented with 6 sound quality speakers.
Safety Features
Safety features are of utmost importance in the Jetta. Equipped with dual front airbags with front passenger airbag deactivation, dual front side airbags and curtain airbags for front and rear passengers; Electronic Stability Control (ESC) with Anti-lock Braking System (ABS) and Brake Assist (BA) as well as hill-hold control and rain sensor is installed in the Jetta. The locally assembled Jetta also comes with safety-optimized front head restraints and child seat anchorage points (ISOFIX system).

Inside the Jetta, there is an assortment of aesthetic and functional features such as a multi-function leather steering wheel complemented with leather gearshift knob and handbrake lever, as well as ‘Black Pyramids’ decorative inserts for dashboard and door trim panel. The functional interior features of the Jetta includes auto-dimming rear view mirror, cruise control, auto power windows for all four doors, glove compartment with cooling functions and a generous 510 litres of trunk space.
As far as driver and passenger comfort is concerned, the Jetta is furnished with ‘Sienna’ fabric seat upholstery, height adjustable front seats, 60/40 foldable rear seats, adjustable front armrest and rear armrest as well as a ‘Climatronic’ automatic air conditioning system with 2-zone temperature control and rear air-con vents.
The Jetta truly encompasses the Volkswagen design DNA, featuring dynamic design lines that truly bring out the essence of this sedan. Fitted with 16-inch alloy wheels, chrome grille and twin exhaust tailpipes, the car is further kitted with front and rear fog lights, in case of fog. Its halogen headlights comes with automatic headlight activation with ‘Leaving Home’ and manual ‘Coming Home’ functions and exterior mirror with environment lighting to assist drivers in dark area. The sedan is also equipped with Park Distance Control (PDC) for front and rear, and electrically adjustable exterior mirror for driver convenience especially during parking.
The Jetta is available in four colour choices: Candy White, Platinum Grey, Reflex Silver and Deep Black. The German-engineered, Malaysian-assembled Jetta will be available for booking at all Volkswagen dealerships in Peninsular Malaysia from 2 May at the compelling price of RM 130,888.
For more information on the Volkswagen Jetta, please log on to visit your nearest Volkswagen authorised dealer.

More Volkswagen Tales of Woe – Facebook community survey results and some comments

There is a Facebook group that was started by a group of Malaysian Volkswagen owners who are extremely disappointed (to say the least) by the supposedly appalling after-sales service quality over at Volkswagen Malaysia. I am not surprised as I have written a couple or so times as regards how unreliable VW cars have been in recent years. you can have a look at the group here.

As a recap, it would seem that any VW with the DSG transmission and some TSI engines (mainly the smaller turbocharged direct injected 1.2 liter engine and the 1.4liter turbocharged and supercharged engine from the previous Golf TSI are in question). have reliability issues. The DSG suffers from the part that controls gearchanges or the mechanical-electronic (mechatronic) controller and the engine suffers from excessive engine oil consumption, more than a liter every two weeks is expensive if you know what I mean. I personally only recommend Volkswagens to my enemies and it seems appropriate to do so.

And so, I am now pleased to report to you a survey conducted by the chaps running the Facebook page – VW DSG 7 Defects Community. 163 people entered it and this folks, is what came of it:

About 163 people took part in the survey. Incidently the Facebook group mentioned herein had over that 1,200 Likes, so close to 15% took part in the survey. Most of them who took part were cars 2010 or younger and a majority were the Golf 1.4TSI and Polo 1.2TSI owners. More than half suffered DSG issues and about 11% suffered engine issues. Holy Crap. 
(Actual findings will be shown at a later date, after an event stated below)
On a personal note, I know of only two reliable VW owners. Both Polo owners, one a 1.2TSI and the other an earlier, very reliable manual, non-TSI Polo GTI  1.8 (which is in and out of the workshop due to the owner’s ambition of making it into an extremely fast hatchback – and failing). I know of a two year old Passat owner who has has three batteries installed in his Passat – luckily under warranty as a Varta battery costs over RM1,500 from the dealer and has a serial number that HAS TO BE KEYED IN after the change. He also suffered initial DSG software issues and is contemplating of going back to his old Mercedes C-Class. I have driven a friend’s Golf 1.4TSI with DSG issues, which makes the car seriously bad in traffic. I have a friend who is close to a VW-Audi specialist workshop and he states that every week at least two VWs go in for a mechatronic controller change, that costs thousands. So, personally, my ratio of satisfied VW customers and those that are suffering (to some extent) is at 50:50. This is actually quite bad as Proton has less issues than this.
Speaking about Proton, Volkswagen is actually the Proton of Germany. I have said time and time again that if you bought a Volkswagen, translated from German as ‘People’s Car’, is actually the entry level German car. Yes, you get better material quality, the dashboard and controls are all nice but in reality the company will treat you as buying a bread and butter car. You are not buying actual designer products here. You are buying highstreet fashion here at the very most. 
What some of the insiders have told me is that the people over in VW (aside from being filled with corporate bureaucracy that is slow to react to change) is that they actually treat the car as basic or entry level. And with entry level this would mean entry level quality of servicing, parts and so on. You must tell yourself that YOU ARE NOT BUYING AN AUDI. You are buying the Proton of Germany. 
Like Proton, some of their products are indeed performance bargains (Golf GTI, CC, Scirocco) at the price offered and are very, very, very good to drive, but…. that is all fine and dandy IF they all work as they supposed to most of the time instead of checking in and out of the service center most of the time. Oh, and to rub it in even a defective Proton Preve is more reliable than a Golf TSI these days. Volkswagen seems to be worse that owning an Alfa Romeo. It’s like participating in an unlucky draw instead of a lucky draw with VW these days. 
Furthermore, note that VW Malaysia do not actually give 5 years of warranty. The last few years of their warranty is covered under an insurance company. If you suffer a warranty issue after the first two or three years, you send your ailing VW to the service center and you wait till they send over an insurance adjuster to decide whether the issue is covered under your warranty. I imagine an accident claims adjuster coming in and deciding whether a faulty part is faulty or otherwise. There is inexperience and there is the fact that the claim may take longer than usual because it relies on an external party. Yes, honestly, what the heck is this? 
Do you see Mercedes Benz doing that? Do you even see Honda Malaysia doing that? Both companies give 5 years MANUFACTURER WARRANTY. I do suggest you folks out there pay attention to warranty these days as cars nowadays are incredibly complex pieces of metal. Too complicated in fact. Do you know that any car made today may have more computing power and computers than the space shuttle? 
And as a conclusion, some VW owners in Malaysia are suffering. On two faults. One, because of really shitty service protocols and a don’t really care too much attitude and secondly, buying a highly priced Proton just because its German. If you went and bought a Proton Inspira 2.0P none of this shit would happen. It is as Malaysian as sushi underneath. 
Oh, by the way, the group intends to give a memorandum of demand to the MD of VW Malaysia next Thursday 13th March 2014 at around 12.00pm-1.00pm at the VW Malaysia HQ in Bangsar. I hope things happen after this. Good things. Nothing bad okay.